TTheraIndex

Abby Connect

Dedicated receptionist teams with an AI receptionist tier for after-hours coverage.

HIPAA / BAA offeredHuman plans from ~$329/mo; AI receptionist tier lowervirtual receptionistdedicated teamAI answering
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Abby Connect provides small dedicated teams of receptionists who learn your practice, paired with an AI receptionist product for 24/7 and overflow answering. The human tier assigns the same five-to-seven receptionists to your account so callers hear consistent, informed voices — meaningful in mental health, where a shaky first call can end an intake. Services include customized call screening, appointment scheduling, intake capture, bilingual answering, live chat, and detailed call summaries; HIPAA-trained receptionist options support healthcare confidentiality requirements. The AI receptionist handles after-hours calls at a lower price point and hands complex situations to humans during business hours. Pricing is receptionist-minute based and sits at the premium end. It suits established group practices treating reception as an extension of clinical care; solo practices can start on the AI tier and add human minutes as volume grows.

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